Caracal International LLC previously instituted a recall of Caracal Model C pistols on March 28, 2013 for batch numbers from SC188- to SC222.
Caracal is now issuing this recall of all Model C pistols in all markets, following the completion of a full investigation. Caracal is initiating this voluntary recall of Model C pistols because the safety of its customers is paramount.
This recall affects all Model C pistols, including but not limited to those with serial numbers which start with the following letters: HM, AA, AD, AG, CA, CB, CC, CD, CE, CF, CG, CH, CI, CJ, CK, CL, CM, CN, CP, CR and CS.
If you own or have access to a Caracal Model C pistol, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL. Please contact Caracal customer care immediately to arrange to have your Model C pistol returned. Caracal will provide you with a full refund of the purchase price of your Caracal Model C pistol or vouchers for other Caracal products. Unfortunately, the potential safety issues cannot be addressed through a repair of the Model C pistol and all Model C pistol’s must be returned for refund.
Step 1 Please contact customer care in accordance with the below details and provide your name, address, telephone number and details of your purchase.
For USA Customers Contact us at +205-655-7050 or firstname.lastname@example.org
For International Customers Additional numbers will be published shortly; however please contact us on email@example.com in the interim.
If you have sold or transferred your Caracal Model C pistol to any other person, we ask you to please contact us in any event and provide us with the name and contact information for the person to whom you sold any Model C Pistol so that we may also notify that person of this recall.
Step 2 Customer care will contact you to arrange for a refund in accordance with the above.
We apologize for any inconvenience that this may cause and thank you for your patience and cooperation.
firstname.lastname@example.org – See more at: http://www.thetacticalwire.com/story/298265#sthash.Ob6DSm6X.dpuf
IMPORTANT CONSUMER SAFETY ALERT and INSPECTION PROCEDURE – August 22, 2013
|PRODUCT:||ALL M&P Shield™ firearms manufactured before August 19, 2013.|
|DESCRIPTION OF THE HAZARD:||Smith & Wesson has identified a condition where the trigger bar pin could damage the lower trigger in certain M&P Shields in a way that may affect the functionality of the drop safety feature of the firearm, potentially allowing the pistol to discharge if it is dropped.Any unintended discharge of a firearm has the potential to cause injury, and we ask that you STOP USING YOUR PISTOL IMMEDIATELY UNTIL IT HAS BEEN INSPECTED AND, IF THE CONDITION IS FOUND, REPAIRED.|
|DESCRIPTION OF THE PRODUCT INVOLVED:||This Safety Alert applies to all M&P Shield pistols manufactured before August 19, 2013. We believe this condition is largely limited to recently manufactured M&P Shield pistols. However, out of an abundance of caution, we are asking all consumers of all M&P Shields manufactured before August 19, 2013 to immediately inspect their pistols for this condition.|
|INSPECTING YOUR PISTOL:
||Your firearm must be inspected to determine whether it exhibits the condition identified in this notice. To determine whether your firearm is affected by this condition, please inspect your firearm as follows (click here for video instructions):1. Follow the procedures in your Safety & Instruction Manual to ENSURE THE FIREARM IS UNLOADED; ENSURE THAT THE MUZZLE IS POINTED IN A SAFE DIRECTION; THE SLIDE IS LOCKED BACK; AND THE MANUAL SAFETY IS ENGAGED.2. Hold your pistol sideways with the muzzle pointed to the left. Look at the trigger. Note that the trigger is actually two pieces, with a pin in the middle that connects the two halves (Figure 1).
3. Look at Figure 2. Without touching the trigger, identify the plastic tab circled in red in Figure 2.
4. Slowly pull the trigger. The plastic tab encircled in Figure 2 should disappear into the upper trigger section (Figure 3).
5. Slowly release the trigger. The tab should reappear as shown in Figure 2 completely on its own.
6. Repeat steps 4 and 5 several times. If the small tab as shown in Figure 2 reappears each time, your pistol does not require repair.
7. If the small tab does not consistently reappear as shown in Figure 2, YOUR PISTOL MUST BE RETURNED FOR SERVICE.
If you are uncomfortable conducting the inspection outlined above, or are unsure whether the condition described in this notice applies to your firearm, please take your firearm to your local M&P Certified Armorer or send your firearm to Smith & Wesson for inspection. M&P Armorers can be found on the Smith & Wesson website under Find a Dealer.
If after inspection it is determined that the condition outlined in this safety alert exists, the firearm must be sent to Smith & Wesson for repair.
|REMEDY/ACTION TO BE TAKEN:||STOP USING YOUR FIREARM UNTIL IT HAS BEEN INSPECTED AND, IF THE CONDITION IS FOUND, REPAIRED.Your firearm must be inspected to determine whether it exhibits the condition identified in this notice. To determine whether your firearm is affected by this condition, please inspect your firearm by following the inspection instructions above.If your firearm is affected by the condition outlined in this notice, please send your pistol to Smith & Wesson. Your firearm will be inspected, and if necessary, repaired at no cost to you. Your firearm will be returned within 5 to 7 business days. All shipping and repair costs will be covered by Smith & Wesson.
Outside the United States, click here for a list of Authorized Warranty Centers that will repair your pistol.
|CONSUMER CONTACT:||Please contact Smith & Wesson directly at 877-899-6259 to arrange for the repair, if necessary, of your pistol.|